Vendor Onboarding System
Operational rebuild and vendor onboarding system during internal restructure.
When Google Creative Works restructured, the department needed to rebuild its operations almost overnight. Fixed-term embedded creatives were replaced with a smaller, specialised network of freelancers, and the team had to maintain output across four major stakeholder pipelines. The previous workflows were not built for this new framework, so the department needed a system that created clarity, structure, and continuity.
"I rebuilt the operational model from the ground up. This included a fully defined vendor onboarding process, structured briefing…
Outcome
- Rebuilt the vendor operating model quickly without losing delivery standards during a period of significant restructure.
- Maintained four stakeholder pipelines while transitioning to a leaner, more flexible freelancer model.
- Reduced bottlenecks, lowered operating costs and improved communication between internal teams and vendors.
- Built the default working system used by the department for the remainder of the engagement.
Contribution
- Led the full operational rebuild across Creative Works as the central point of accountability.
- Rebuilt the vendor ecosystem for scale, consistency and delivery speed.
- Designed the onboarding model including vetting, induction, governance and rates.
- Developed SLA, resource profiling, budget mapping and cost-forecasting systems.
- Created briefing and approval workflows that supported both internal teams and freelance delivery.